Online store peipsikaup.ee (hereinafter Web Store) owner MTÜ RAPPIN KOTUS (registry code 80186852) located in Põlva County, Räpina Parish, Räpina City, Pargi tn 31, 64505.
Validity of sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. A fee for the delivery of the goods is added to the price.
The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering.
Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, you must fill in the required data fields and select the appropriate method of product delivery. The amount of the fee, which can be paid via a bank link or another payment solution, is then displayed on the screen.
Alcohol and non-alcoholic wine, beer and cider are sold only to adult Customers who have confirmed that they are at least 18 years old when submitting the order. The age of the customer is checked when handing over alcohol and non-alcoholic wine, beer and cider.
The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
Terms of payment
You can pay for the purchase in euros in the following ways:
It is possible to pay for the order via the payment service provider with bank links or a bank card. Payment takes place outside the E-shop in a secure payment environment mediated by the payment service provider. Selecting the desired bank link will open a pre-filled payment order through the Payment Center, which you can pay for your order by confirming.
It is possible to pay for the order by transfer to MTÜ RAPPIN KOTUS to the current account EE192200221023122278 (Swedbank) no later than within 3 banking days of placing the order. We would be grateful if you could notify us by email that the transfer has been completed so that we can ship your order without undue delay.
The online store is the chief processor of personal data, the online store transmits the personal data necessary for making payments from the authorized processor to the payment service provider.
The goods are sent within the Republic of Estonia.
All goods purchased from the online store will reach the parcel machine chosen by the Buyer or the ordered address.
Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method. Shipments within Estonia usually arrive at the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract. The maximum delivery time is 7 working days, unless otherwise stated with the product.
Upon delivery of alcohol and non-alcoholic wine, beer and cider, the courier has the right to demand the submission of an identity document to establish the age. If the document is not submitted, the courier has the right not to deliver the aforementioned Products.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days (depending on the products, the buyer may not have the right to withdraw, the corresponding products and services must be listed and comply with the Law of Obligations Act. Listed in § 53 (4) conditions ).
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, you must present the purchase of the goods statement of withdrawal and send it to the e-mail address (email@example.com) no later than within 14 days of receiving the goods.
The costs of returning the goods shall be borne by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to what was ordered (eg a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sale transaction if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
Right to lodge a claim
The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the thing and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the thing to the buyer, it is presumed that the defect already existed at the time of delivery of the thing. It is the responsibility of the Online Store to rebut the respective presumption.
The buyer has the right to contact the online store within two months at the latest, by sending an e-mail to firstname.lastname@example.org or by calling: (+372) 53010830.
The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.
The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer (incl. Name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The online store transmits personal data to the companies providing the transport service in order to deliver the goods.
The online store will send newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address email@example.com or call by phone: (+372) 53010830.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn Consumer Disputes Committee half. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge. The buyer can contact Towards a European Union Consumer Dispute Resolution Platform .